Privacy Policy

This privacy policy applies to the website of Triech Ltd

Triech Ltd is committed to ensure that customer information is always kept private and secure. We do not sell or rent customer information without their express permission. Please read the following privacy policy to understand how we collect and use your personal data, for example when you contact us, visit our website, apply for a job, or purchase products and services.

Browsing our site

Every time you connect to the website, we store a log of your visit that shows the unique identifier of your machine. This tells us what your machine has looked at whether the page request was successful or not and which browser your machine used to view the pages. This data is used for statistical purposes as well as to help customize the user experience as you browse the website and subsequently interact with Triech Ltd and our partners. This helps us to understand which areas of the site are of interest and how many people are visiting the site in total. It also helps us and our partners to determine which products and services may be of specific interest to you. We may also use this information to block IP addresses where there is a breach of the Terms and Conditions (https://www.triech.com/terms) for use of the site.

Cookies

A cookie is a piece of text that gets entered into the memory of your browser by a website, allowing the website to store information on your machine and later retrieve it. We may use cookies to ensure that we give you the best experience on our website.

Job applicants

If you are making a job application or enquiry, you may provide us with a copy of your CV or other relevant information. We may use this information for the purpose of considering your application or inquiry. You are consenting to us sharing this information with third parties for the specific purpose of managing our recruitment. Except when you explicitly request otherwise, we may keep this information on file for future reference.

Account management

If you obtain products or services from us, we may use your contact details for the purposes of:

• providing training, customer support and account management

• order processing and billing

• verifying your usage of the products and services in accordance with the terms and conditions of your agreement with us

• carrying out end user compliance checks for export control purposes

• issuing license expiry, renewal and other related notices

• maintaining our company accounts and records

Product and service-related data

If you use our services, we may collect the following types of information:

• browser type, browser version, and operating systems being used

• software: anti-virus, mail and web filtering, backup and archiving

• page load times

• IP address of the machine undertaking that session.

We may use such information for purposes which include but are not limited to:

providing the products/services and any associated maintenance and technical support

• providing incident and other alerts, and information about product upgrades, updates, renewals and product lifecycle changes

• providing maintenance and technical support

• providing information about product upgrades, updates and renewals

• generating logs, statistics and reports on service usage, and service performance

• evaluating, developing and enhancing products, services, and our infrastructure

• planning development roadmaps and product lifecycle strategies

Certain services may include features that collect additional personal data for other purposes, as described below. For detailed information, please also refer to the applicable product or service description.

Market research

If you participate in surveys, we may use your personal data to carry out market research. This research is conducted for our internal business and training purposes and will improve our understanding of our users’ demographics, interests and behavior.

Marketing and promotions

We (or other selected third parties acting on our behalf) may contact you from time to time in order to provide you with information about products and services that may be of interest to you. All marketing emails that we send is to corporate customers only and will follow the email guidelines described below.

Events

If you attend an event run by Triech Ltd we will gather personal information as part of the registration process. This information may be used to track event attendance, relay any details before, during or after the event, gather feedback, and for future communications with you, in accordance with this policy.

Email communications

We adhere to the following guidelines in relation to our email communications:

• emails will clearly identify us as the sender

• emails sent to you for marketing purposes will include an option to unsubscribe from future email messages

• you may unsubscribe from all mailing lists, with the exception of any emails regarding legal notices, invoicing, or license renewals

• any third parties who send emails on our behalf will be required to comply with legislative requirements on unsolicited emails and the use of personal data

If you no longer want to receive email or other communication from individuals at Triech Ltd then you can make this request directly to the person contacting you, or by contacting gdpr@triech.com

If you receive an email which claims to come from us, but does not use the triech.com domain, or if you are suspicious that an email may not be approved by us. Please send a copy of the email to support@triech.com so we can investigate.

Phone Communications

Triech's employees may contact existing customers and other organizations for the purpose of discussing Business Support and IT solutions. If you no longer want to receive these calls, we can add you to our do not call list, this can be requested over email, phone to the person contacting you, or by sending an email to unsub@triech.com

With whom might we share your personal data?

Triech Ltd provide products and services from many partners with global operations. Personal data for which we are a controller may be used, processed or stored anywhere in the world, including countries outside the EEA. We will ensure that any international transfers of data are in compliance with applicable data protection legislation.

We may also pass your personal data to suppliers, service providers, subcontractors, agents, distributors, vendors and other partners, some of whom may be located outside the EEA, in order to provide you with the information, products and services that you requested or otherwise for the purposes described in this privacy policy.

In the event that we receive requests from government departments, agencies or other official bodies, we will only disclose your information if and to the extent that we believe we are legally required to do so (for example, but without limitation, upon receipt of a court order, warrant, subpoena or equivalent).

Except as set out above, we will not disclose your personal data save where we need to do so in order to enforce our rights.

Whenever we share personal data, we take all reasonable steps to ensure that it is treated securely and in accordance with this privacy policy.

How long will your information be stored

Your information will be stored for as long as necessary to fulfill the purposes for which it was collected; or comply with any existing contract agreements.

Links

This privacy policy applies to personal data collected by us. If an email or Site contains links to a third party site, please be aware that we are not responsible for the content or privacy practices of such site. We encourage our users to be aware when they leave our Site, and to read the privacy policy of other sites that collect personal data.

Security

We endeavor to hold all personal data securely in accordance with our internal security procedures and applicable law. Unfortunately, no data transmission over the Internet or any other network can be guaranteed as 100% secure. As a result, while we strive to protect your personal data, we cannot ensure and do not warrant the security of any information you transmit to us, and this information is transmitted at your own risk.